Question 1

How do I sign up for TogoHealth?

Accepted Answer

Download the TogoHealth app from the App Store or Google Play. Create an account with your basic information, and you can see a provider in minutes.

Question 2

Do I need a referral to use TogoHealth?

Accepted Answer

No referral is needed. You can schedule a telehealth visit or at-home visit directly through the app or by calling our care coordinators.

Question 3

What areas does TogoHealth serve?

Accepted Answer

Telehealth is available statewide across Utah. At-home visits are currently available across the Wasatch Front (Salt Lake City, Provo, Ogden, and surrounding areas) and expanding.

Question 4

When is TogoHealth available?

Accepted Answer

Telehealth and in-home visits are available during business hours. Same-day scheduling is often available for both services.

Question 5

What do I need for a telehealth visit?

Accepted Answer

You need a smartphone, tablet, or computer with a camera and internet connection. The TogoHealth app handles everything else.

Question 6

How long does a telehealth visit take?

Accepted Answer

Most visits last 10–20 minutes. Wait times to see a provider average under 15 minutes during business hours.

Question 7

Can I get prescriptions through telehealth?

Accepted Answer

Yes. If clinically appropriate, your provider can prescribe medications and send them directly to your preferred pharmacy.

Question 8

What conditions can be treated via telehealth?

Accepted Answer

Many common conditions including cold and flu, UTIs, sinus infections, allergies, skin conditions, and chronic disease management. Our providers will refer you to in-person care if needed.

Question 9

How quickly can a medical assistant come to my home?

Accepted Answer

Same-day visits are often available. Most visits can be scheduled within 24 hours depending on your location and availability.

Question 10

What does the medical assistant do during a visit?

Accepted Answer

Our medical assistants check vitals, draw labs, coordinate medications, and perform wellness monitoring. Please note: medical assistants do not perform physical exams or administer medications.

Question 11

Can labs be drawn at my home?

Accepted Answer

Yes. Our certified phlebotomists can perform blood draws and specimen collection at your home. Results are delivered directly to your provider.

Question 12

Where are in-home visits available?

Accepted Answer

Currently across the Wasatch Front including Salt Lake City, Provo, Ogden, and surrounding communities. Coverage is expanding regularly.

Question 13

Does TogoHealth accept insurance?

Accepted Answer

We work with select insurance plans in Utah. Contact our care coordinators to verify your specific coverage before your visit.

Question 14

How much does a visit cost without insurance?

Accepted Answer

We offer transparent self-pay pricing. Costs vary by service type. Contact us for specific pricing. We accept HSA/FSA cards.

Question 15

Are there any hidden fees?

Accepted Answer

No. We believe in transparent pricing. You'll know the cost before your visit. Contact our care coordinators for specific pricing details.

Question 16

Do you offer payment plans?

Accepted Answer

Yes. We offer payment plans for patients who need them. Contact our billing team to discuss options.

Question 17

Is my health information secure?

Accepted Answer

Yes. All data is encrypted using enterprise-grade security. We are fully HIPAA compliant and never sell patient data to third parties.

Question 18

Are your providers licensed?

Accepted Answer

Every TogoHealth provider is licensed in Utah, credentialed, and background-checked. We verify credentials continuously.

Question 19

What if I need emergency care?

Accepted Answer

TogoHealth is not a substitute for emergency care. If you're experiencing a medical emergency, call 911 immediately. Our providers will refer you to emergency services if needed during a visit.

Question 20

Can I choose my provider?

Accepted Answer

For ongoing care and chronic conditions, we match you with a consistent provider. For acute visits, you'll see the next available provider.

Question 21

What types of facilities do you work with?

Accepted Answer

We partner with skilled nursing facilities, assisted living communities, post-acute care settings, and other healthcare facilities across Utah.

Question 22

How do facility partnerships work?

Accepted Answer

We offer flexible models from per-visit coverage to fully integrated partnerships. Contact our partnerships team to discuss your facility's needs.

Question 23

Can you integrate with our EHR?

Accepted Answer

Yes. Our integrated partnership model includes EHR integration capabilities. We work with major EHR systems used in Utah facilities.

Question 24

How do you measure outcomes?

Accepted Answer

We track key metrics including ER transfer rates, readmission rates, response times, and facility satisfaction. Regular reporting is provided to all partners.

How can we help?

Getting Started

Still have questions?